I'll keep this mild, since I only have a scant few minutes to write this.
Most of you probably don't know, but I left my old job at Corningware. The people there shall be missed, but the job itself can go fuck itself. I'll happily ditch angry customers face to face to handle angry customers on the phone. Anyways, I'm now employed at Harbor Freight Tools as an IT Service Desk Analyst. The pay is nice, hours are good, schedule is alright, and it'll help me kick start a lot of other things in my life.
Essentially, it is my job to fix what is broken. When the register breaks, or your password needs to be reset, or all Hell breaks loose, I'm part of the team to fix it. I'm still in my training phases, but not too long ago, I actually took a few calls. Granted, I was asking for help like some feckless neophyte, but then again, I'm not used to the logical paths to take, nor am I used to Harbor Freight's register hook-up and networking. Luckily, I haven't gotten anything horrible just yet, but it is a weird rush. Not knowing, finding the answer, and the knowledge that you actually helped fix something. Somehow it's all so....intoxicating. I'm sure the euphoria will wear off once a big boy problem comes along, but I'll enjoy it for now.
The task of learning the ins and outs of an entire company's hardware and software is a little daunting, but like with all things, you learn. Small bites and baby steps until soon, you've conquered it all. Because my Dad used to work this department, moved up, and now everyone seems to know his name, I feel like I have a shadow to stave off. I feel almost like a lot of people expect me to be some Service Desk prodigy and zoom past everyone's expectations, simply because my father is the man he is. The rational part of me doubts that's the case, after all, every character starts out at Lv1.
Anyways, time for me to be off. Duty calls and such.
